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Shipping Policy

What is your processing time for orders?

I ship once a week, except on Sundays & Public holidays. Shipping is through India Post Reg. mail.

How long does it take for an order to arrive?

Most orders are delivered within 25 to 40 days as per the estimated duration given by India Post.

 

*Please inform your family or neighbours to collect your package if you are unavailable at the time frame. If the delivery is missed multiple times the order might return to me.

What if I don't receive my product?

If you do not receive your order within 30 days of order being shipped, please contact your local post office or email me at nekohues@gmail.com with your order ID.  

I got charged Customs fees/VAT ?

You will be responsible for paying any extra customs fees, VAT or taxes that may apply in your country. 

Do you ship to EU/UK countries ?

EU/UK regions - Only flat mail like stickers ETSY store or contact me

How can I order if I'm from India?

Visit nekohues.dm2buy.com for Indian orders

Returns & Refunds 

All sales are final. We do not provide returns and/or exchanges.

Cancellation 

Cancellations: accepted : within 12 hours of purchase

Damages & Issues

Please inspect your order upon delivery, if the item is defective, damaged or if you receive the wrong item contact me immediately so that we can evaluate the issue and make it right.

Damages that occur during shipping are not liable.

Refunds 

If you had input your address incorrectly or missed the deliveries, etc. your package is sent back to me, due to any of these, you'll have to pay shipping to resend or the order refund will be made with shipping fee deducted.

If you have issues with your order please contact nekohues

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*Nekohues.com will be inactive from feb 25 and will be moving to ko-fi until further update.

*Nekohues.com will be inactive from feb 25 and will be moving to ko-fi until further update.

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