Shipping Policy
What is your processing time for orders?
I ship once a week, except on Sundays & Public holidays. Shipping is through India Post Reg. mail.
How long does it take for an order to arrive?
Most orders are delivered within 4 to 6 weeks as per the estimated duration given by India Post.
*Please inform your family or neighbours to collect your package if you are unavailable at the time frame. If the delivery is missed multiple times the order might return to me.
What if I don't receive my product?
If you do not receive your order within 3 weeks of order being shipped, please email me at nekohues@gmail.com with your order ID.
I got charged Customs fees/VAT ?
You will be responsible for paying any extra customs fees, VAT or taxes that may apply in your country.
Do you ship to EU/UK countries ?
EU/UK regions - Only flat mail like stickers on ETSY store or contact me
How can I order if I'm from India?
Visit nekohues.mini.store for Indian orders